Make sure the bitsten wallet is online, if the bitsten wallet is offline, the deposit will be processed when it is online.
If wallet online, please open deposit page of your deposit,
Your have pending deposit is ETH , then open https://exchange.bitsten.com/user/deposit/eth
Yours have pending deposit is USDT , then open https://exchange.bitsten.com/user/deposit/usdt
Then reload the page or find rescan button then click rescan
If the problem not solved you can send deposit ID or deposit TXID to Our email support